Terms & Conditions of Use

These terms and conditions are issued by Lycia Limited, a company registered in England and Wales with company registration number 04465356 and VAT registration number GB 155 3559 95. Our registered office is 282a Leigh Road, Leigh-on-Sea, Essex, SS9 1BW, United Kingdom. We are registered with the Information Commissioner's Office under registration number ZA250263.

By accessing or using this website, the Client Portal, secure verification links or any other Lycia service, you agree to be bound by these terms and conditions. If you do not agree, you must not use our services.

Separate terms may apply to specific services, including the Client Portal Terms and the Secure Verification Terms. Where separate terms apply, they are incorporated into these terms by reference.

Access to Lycia's portals and services is available to authorised users only. The Client Portal is invitation-only — access is granted by Lycia to nominated representatives of client organisations.

You must be at least 18 years of age to use our services. By using our services, you represent that you have the authority to bind any organisation on whose behalf you act.

You are responsible for maintaining the security of your account credentials, including passwords and any multi-factor authentication tokens. You must not share your credentials with any other person. Lycia is not liable for unauthorised access resulting from your failure to protect your credentials.

If you become aware of any unauthorised use of your account, you must notify Lycia immediately via our security reporting page.

You agree not to:

• Access or attempt to access data or systems you are not authorised to access
• Scrape, crawl or use automated tools to extract data from the website or portals without express permission
• Reverse engineer, decompile or disassemble any Lycia software or system
• Introduce or attempt to introduce malware, viruses or any malicious code
• Share your credentials, verification links or access tokens with unauthorised persons
• Use the services for any unlawful, fraudulent or harmful purpose
• Attempt to bypass security controls, rate limits or access restrictions
• Upload content that infringes the intellectual property rights of any third party
• Interfere with the proper functioning of the services

For the full acceptable use policy, see our Acceptable Use Policy.

Access to the Client Portal is governed by the Client Portal Terms. Access to secure verification links is governed by the Secure Verification Terms. These are incorporated into these terms by reference.

Verification links are personal or organisation-specific, must not be shared, and expire after a defined period. Data submitted through verification links must be accurate and truthful.

Our website and services may contain links to third-party websites and may integrate with third-party services including Companies House, HMRC and Shufti Pro. Lycia is not responsible for the content or practices of third-party websites and does not guarantee the accuracy, completeness or timeliness of third-party data.

All content on this website, including text, graphics, logos, designs, reports and intellectual property, is the property of Lycia Limited and is protected under applicable law. No content may be reproduced, distributed or used commercially without our prior written consent.

Reports, proposals and advisory outputs prepared by Lycia for clients are provided for the client's internal use only, unless otherwise agreed in writing. Clients may not redistribute, publish or commercially exploit Lycia's outputs without written consent.

All information shared between Lycia and its clients is treated as strictly confidential. Lycia does not disclose client names, engagement details or commercially sensitive information to any third party without explicit written consent, except where required by law or regulation.

Confidentiality obligations survive the termination of any engagement or access to services.

Advisory, intelligence and verification reports are prepared by Lycia based on information available at the time of preparation. Reports may contain opinions, assessments and forward-looking statements that are subject to change. Reports are not a substitute for professional legal, tax or financial advice.

Lycia does not provide regulated financial services unless authorised in the relevant jurisdiction. All pharmaceutical supply chain activities are subject to applicable licensing, healthcare regulations and import/export controls.

To the maximum extent permitted by law, Lycia Limited shall not be liable for any indirect, incidental, special or consequential damages arising from the use of this website or reliance on information provided, including but not limited to loss of profits, loss of business, loss of goodwill or loss of data.

Advisory services are subject to the terms of individual engagement letters, which may contain specific liability limitations and exclusions.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Lycia reserves the right to suspend or terminate access to the website, Client Portal or verification links at any time, including where:

• There is a breach of these terms
• Access is used for unlawful or unauthorised purposes
• There is a security concern or suspected compromise
• An engagement or contract has ended or expired
• Required by law, regulation or regulatory authority

These terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Lycia may amend these terms from time to time. Material changes will be notified through the website or directly where appropriate. Continued use of the services after changes take effect constitutes acceptance of the updated terms.

For terms requiring acceptance (e.g. Client Portal Terms, Verification Terms), Lycia stores the policy version, acceptance timestamp, user identity and IP or session reference.

For enquiries regarding these terms, contact Lycia Limited at 282a Leigh Road, Leigh-on-Sea, Essex, SS9 1BW, United Kingdom, or via our contact page.

SOLICITOR REVIEW REQUIRED — These terms must be reviewed by a qualified solicitor before formal approval and publication.