Contact the Privacy Team

For privacy and data protection enquiries, including data subject requests, please contact us:

• By post: Privacy Team, Lycia Limited, 282a Leigh Road, Leigh-on-Sea, Essex, SS9 1BW, United Kingdom
• By email: use the contact form below
• Via our contact page

If you need to submit a formal data subject request (such as a Subject Access Request), please use our Data Subject Rights page for faster processing.

If you need to report a security vulnerability, privacy incident, suspicious email or unauthorised access attempt, please use our dedicated security reporting page. This ensures your report reaches our security team promptly.

For suspected personal-data breaches, Lycia follows its internal breach response protocol and may need to notify the ICO within 72 hours. Early reporting is critical.

Lycia Limited is registered with the Information Commissioner's Office under registration number ZA250263.

You can verify our registration or make a complaint to the ICO at ico.org.uk or by phone on 0303 123 1113.

• Data subject requests: acknowledged within 5 working days, responded to within one month
• Security reports: reviewed during business hours; critical incidents prioritised
• General privacy enquiries: responded to within 10 working days